Dexko Global
Track Your Items
View live order status and shipment details — no more calling in for updates.
Order History
Every order placed — online, by phone, email, or EDI — appears here in one place.
What you'll see in Order History
Order Date — when the order was placed.
Order Number — the Dexter confirmation number (e.g. SO-101301805). Click it to see full order details.
PO Number — your purchase order reference as entered at the time of the order.
Status — Open Order, Shipped, Invoiced, Pending, or Canceled.
Expanding an order
Click More on any row to expand it and see a summary of the items purchased, the shipping destination, and two quick actions:
- View Open Items — jumps directly to any items on that order not yet shipped.
- Reorder — adds the same items back to your cart with one click.
💡 Pro Tips
- Use Filter & Search to find orders by PO Number or Order Confirmation Number — the fastest way to look up a specific order.
- You can also filter by Status (Open Order, Shipped, Invoiced, Pending, Canceled) or search by date range.
- All orders are here regardless of how they were placed — online, phone, email, or EDI.
Order History shows every order in one list. Use Filter & Search to find exactly what you need.
Go to Order History →Order Detail
Click any Order Number to see the full breakdown of that order.
What's on the Order Detail page
Order Details
- Order & reference number
- Purchase order number
- Shipping & submission method
- Order status & date
- Order total
Purchase Details
- Each line item with SKU and description
- Unit price, quantity, and line total
- Fulfillment branch per item
- Subtotal, estimated shipping & tax
- Order total (finalized on invoice)
Shipping To
- Delivery name & address
- Open Items status for that order
💡 Pro Tips
- The Reorder button on the detail page lets you add all items from a past order directly to your cart.
- Order total shows TBD until the order is invoiced — final tax and shipping are calculated at that point.
- If an item shows $0.00 at quantity 0 it may be on a separate open item — check the Open Items section below.
Click any order number from Order History to see the full item breakdown, pricing, and shipping details.
Open Items
Items ordered but not yet shipped — all in one view with expected ship dates.
What does "Open Item" mean?
An open item is any product you've ordered that hasn't shipped yet. There are several reasons an item may be open:
- Backordered — temporarily out of stock at your fulfillment branch.
- In transit — en route from the distribution center or another branch that had stock.
- Special order — a made-to-order item that requires manufacturing lead time.
What the Open Items view shows
SKU — the part number of the open item.
Open Quantity — how many units are still waiting to ship.
PO Number — your reference for that order.
Order Date — when the original order was placed.
Expected Ship Date — the estimated date the item will leave the branch.
Need to make changes to an open item?
Open Items are managed by your branch. To inquire about status or request changes, contact your branch directly. The Open Items page displays your branch phone number for quick reference.
💡 Pro Tips
- Check Open Items regularly — expected ship dates update as your branch receives stock.
- You can access Open Items directly from the sidebar under Orders, or from within any individual order detail page.
- Expanding an item row shows the product name, fulfillment branch, and how many units have already been fulfilled.
Open Items shows everything still waiting to ship, with expected dates and branch contact info.
Go to Open Items →Need Help?
Questions about your order status? We're here to help.
Item hasn't shipped?
Check Open Items for the expected ship date or contact your branch for a status update.
Contact Support →Need to change an order?
Contact your branch as soon as possible — changes can often be made before the order ships.
Contact Support →Warranty & Returns
Submit a warranty claim or return request through our dedicated returns portal.
Returns & Warranty →Invoice question?
View invoices under Orders > Invoices in your account, or reach out to your branch directly.
Contact Support →Ready to check your orders?
Log in and go to Order History to see all your orders in one place.
Go to Order History →